Ambleside based Arts & Crafts hotel, ‘Nanny Brow’ has been nominated for a prestigious national award. The second annual ‘Boutique Hotelier Personal Service Star Awards 2015’, has selected Nanny Brow’s manager, Emma Robinson for the category of ‘Front of House Manager of the Year’, with the ceremony to be held on the evening of 20th October at the Hilton Olympia in London.
Having just celebrated its fourth year of opening, the luxury 5 star venue, located just outside of Ambleside, opened its doors in 2011 following a period of extensive refurbishment, which saw the country house transformed back into an Arts & Crafts gem. Now offering fourteen bespoke suites and with the sympathetic restoration of the original features, ‘Nanny Brow’ is renowned as one of the finest historical properties in the county.
23-year-old Emma Robinson, who started working as a chamber maid at Nanny Brow and has steadily progressed to hotel manager, has a first class honours degree in International Tourism Management from the University of Central Lancashire, and during her time as hotel manager, has completely streamlined the administration system and implemented a robust marketing strategy. She has also been commended for her exceptional customer service skills. With almost 25 nominations in her category, Emma will be competing with four other front of house managers, for the coveted title.
“I’m delighted to have been nominated for the ‘Boutique Hotelier Personal Service Star Awards 2015’, particularly in such a tough category.” said Emma. “It’s a great achievement and also helps to shine a light on the continuous work that goes into maintaining Nanny Brow’s excellent reputation, not just by myself, but by all the employees here.”
“Now in its second year, these are awards with a key difference.” said editor of Boutique Hotelier Magazine, Zoe Monk. “Rather than handing out gongs to business owners, we are searching for individuals and teams who work tirelessly every day to give their guests the best possible experience. The Boutique Hotelier Personal Service Star Awards celebrate the crème da le crème of the hospitality industry, showering praise and recognition on hard-working staff members.”
For further information about ‘Nanny Brow’, please call 015394 33232 or visit www.nannybrow.co.uk