[O]n 10th March 2016 the Care Quality Commission (CQC) visited Gaudium Ltd at their offices in Corney Square, Penrith. Gaudium offers an extensive range of day care and home support services to vulnerable adults across the North East of Cumbria and being a relatively new organisation it only registered with CQC in August 2015.
CQC is the independent regulator for Health and Social care in England. It makes sure services such as hospitals, care homes, domiciliary care providers, dentists and GP surgeries provide people with safe, effective, compassionate and high-quality care, and encourages these services to improve.
On all 5 key areas inspected Gaudium was judge to be ‘good’ by the Inspector. “This is quite exceptional for a first inspection and I am very proud of Gaudium and all our team”, said Mariusz Waluk, Director and one of Gaudium’s two Registered Managers.
Gaudium’s service delivery was judged safe, effective, caring, responsive and well-led. At the time of the inspection clients were found to be protected and suitable and sufficient staff were employed by the company.
Clients were included in all decisions about their care and their rights were respected. Care Practitioners were trained to care for people with complex and varied needs and staff felt well supported by the management team at Gaudium. Staff had developed individual, caring relationships with the clients they supported and interacted with clients in a positive way.
Clients were involved in planning and agreeing their individual support needs and dignity and privacy was respected at all times. The service was judged by the inspector to be well-led.
Mariusz expressed his initial apprehension with regards to the visit. “This was our first visit by CQC since registration so we didn’t really know what to expect, but what we do know is that we at Gaudium want to get care provision right for all those vulnerable adults we serve and care for.
“The inspection was an opportunity for us to show that our care services are second to none and I looked forward to sharing what we do here at Gaudium with the Inspector.”
Amanda Nelson, Care Services Manager and Gaudium’s second Registered Manager stated, “We were given 24 hours notice of the inspection by CQC but our team is strong and well trained and I know from the clients’ feedback I receive that our care practitioners and the care they give is highly regarded by the people they care for and by their families. Our staff do an excellent job to enhance our client’s quality of life and to promote their independence and I am very proud of what we achieve at Gaudium but you cannot help being a little nervous”. Mariusz and Amanda’s apprehension was quickly allayed.
Following the inspection Amanda stated, “The inspection outcome is great and reinforces the good work we at Gaudium provide but it is all down to teamwork and commitment to providing an excellent service, something we always strive for.
Mariusz responded, “Yes being judged ‘good’ is great. I am very happy and proud of our achievement. This result is a team effort and I wish to take this opportunity to thank all the care practitioners, nurses, psychotherapist, therapists, doctor and administrative staff at Gaudium. I am often reminded of our excellent service by other health care professionals but it is nice that CQC recognise it also.”
If you wish to learn more about care services offered by Gaudium please visit the website at www.gaudium.org.uk or telephone Gaudium direct on 01768 890 353 for more details.