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Carlisle disability service rated ‘Good’ by Care Quality Commission

Sycamore House[A]n extra care service in Carlisle that supports people with learning disabilities has been assessed as ‘Good’ by the Care Quality Commission (CQC), the independent regulator of all health and social care services in England.

The Sycamore House service, which is run by national disability charity Walsingham Support, was inspected under CQC’s audit criteria in May 2016.

CQC inspects services against five criteria – are they Safe, Caring, Effective, Responsive to Needs and Well-Led – and rates them as either Inadequate, Requires Improvement, Good or Outstanding.

In the report, the CQC inspector said: “We noted that people who used the service were involved in making decisions about their care. We found evidence that demonstrated the service always respected people’s rights to make these decisions. Advocacy services were promoted by the service if people wished for additional support to express their wishes.

“People we spoke with lived as independently as possible within their local community. We saw that the service assessed people’s decision making skills to ensure they offered the correct levels of support.

“We saw that people were encouraged to express their views about their care and their likes and dislikes. Staff used this information to ensure that people were supported in the manner of their choosing.”

Bryony Osborne, Locality Manager at the service, said: “We are absolutely delighted with the positive feedback received from CQC. Walsingham Support works to increase the quality of life and happiness of every person we support and this report is evidence of that.”

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