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Power operator launches new online power cut tool

Log a fault tool
Log a fault tool

The region’s network operator, Electricity North West, has launched a new online tool making it easier for customers across the North West to report any power issues.

The ‘log a fault’ tool is available online and it allows customers to quickly and easily report a power cut. The information provided will automatically log the fault and engineers will be dispatched to site to restore the power as quickly as possible.

The new tool supports the existing communication methods available 24/7 including social media channels, the emergency 0800 195 4141 number and the live online fault map, where customers are able to find information on any power-related issues in their area.

Stephanie Trubshaw, head of customer experience for Electricity North West, said: “Our aim is to make it as easy as possible for our five million customers across the North West to contact us if they experience a power outage in their home or business.

“Thankfully for most people power cuts are very rare, but they can have a big impact. We invest millions in upgrading and maintaining the power network to prevent any unexpected outages, but it’s important for our customers to be able to easily contact us if they do experience any issues and the new online tool will help make that possible.”

Electricity North West website
Electricity North West website

To report a power outage online visit www.enwl.co.uk/contact/log-a-fault or search for any faults in your area here. Alternatively, you can contact Electricity North West 24/7 on 0800 195 4141 or on Twitter and Facebook.

Vulnerable customers and those with a medical dependency on electricity can also sign up to the Priority Services Register and receive extra support during a power outage by visiting www.electricitynorthwest.co.uk/priority.

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