[T]his week Audiology departments across Morecambe Bay NHS Foundation Trust (UHMBT) will upgrade to the latest patient management system, meaning limited services can be offered during this time.
The patient management system is used to programme all hearing aids, ensuring that every patient has hearing aids set up specifically to meet their individual needs. The upgrade process of the patient management system will take two days and does mean that any adjustments or replacement of hearing aids will not be possible during the period of upgrade on 9 and 10 March 2017. Patients will still be able to have tubing replaced, battery collection and impressions taken if needed.
All Audiology departments will be fully functional up until Wednesday 8 March 2017 and full service will resume on Monday 13 March 2017. Staff will be available on the phone to advise and clarify what drop-in sessions are available.
Once the upgrade has been implemented all patient information will be stored in one place ensuring we maintain comprehensive patient records.
Foluke Ajayi, Chief Operating Officer at UHMBT says “The upgrade is necessary to allow the Audiology departments to continue to deliver a high quality service to our patients. We apologise for any inconvenience the interim reduction in service may cause to patients.”
If you have any queries or would like guidance on what services are still available please contact your local Audiology department. The Audiology departments are available by calling the hospitals main switchboard on 01539 732288.