Whether it’s reporting a pothole, a faulty street light or a blocked drain, the new system provides a seamless experience for all, whether you are a member of the public reporting the defect or highways staff fixing the fault.
The new system is easy to use and interactive, and it is hoped will lead to significant improvements for a council service that receives hundreds of queries every month.
Members of the public can now report a fault easily online and add photos via the council’s website, cumbria.gov.uk. There is an improved search facility that uses postcodes or street names, plus the ability to identify a fault’s location via pinpointing on a map.
An advantage of logging the fault via the new online service is that people can provide their email address and receive automatic progress updates direct to their inbox. You can also view faults that have already been reported on a map, view the current status of each fault and register for automated updates on any previously reported fault.
Faults reported online will be instantly allocated to a highways area steward who will review the information and allocate to one of the council’s highways teams.
The repair teams will receive the detail of the fault on new ‘tough’ tablets, which means that using the county’s broadband infrastructure and the mobile network they will receive the information in real time without needing to return to a highways depot for instructions.
The team will then assess the fault and where possible repair it or as a minimum make it is safe, in line with the council’s agreed standards. Using the ‘tough’ tablets means the team, whilst working on the road network, can easily update online information including getting access to photos and associated documents.
Councillor Keith Little, Cumbria County Council Cabinet member for Highways, said: “Cumbria has one of the largest highway networks in the country and the county council is committed to providing a safe and well managed road network. We will be investing over £80m in highways maintenance in 2017/18 and our highways teams work very hard maintaining our roads and fixing faults throughout the year.
“I’m absolutely delighted that we are launching a new online service for reporting defects like potholes. I believe it will improve efficiency and make a big difference to the way we manage and respond to highways faults. The new system will also make it much easier for the public to report and track highway faults in future. I would encourage people wishing to report a pothole or other road issues to visit our website and use the new system.”