Cumbria Crack

‘Outstanding’ council run care home achieves highest possible rating

[A] Council run care home in Wigton has just been rated ‘outstanding’ by the Care Quality Commission (CQC) following its inspection in April (2017).

The care at Inglewood has been described as very high quality with residents and their relatives praising the staff and calling them “exceptionally kind and caring.”

Run by Cumbria County Council, Inglewood joins only one other ‘outstanding’ care home in Cumbria and across the country only 1% of care homes are rated as outstanding, making this a significant achievement for the council and for its staff who work tirelessly to care for their residents.

Inspectors found the Inglewood care team to be highly motivated and proud of the service that they provided to residents. They went on to say that Inglewood was a well led home and that it was also a key community resource that acted as a hub for a wide range of community groups, all of which improved the lives of the people living in the home.

Commenting on the news Cllr Peter Thornton, Cabinet Member for Health and Care Services, said: “This is really great news and much deserved. The staff in all of our care homes work tirelessly to provide a great service for our residents and it is really great news that this work has been recognised and rewarded with an outstanding rating for Inglewood,  a rating so rare that only a small number of care homes in the whole country have achieved it.”

CQC inspectors commenting in the report said that they received “excellent” feedback from people living in the home who expressed “great satisfaction” with the positive attitude, support and enthusiastic care being provided and how this makes a real difference to their lives. Inspectors said the home had a “very strong” leadership team who promoted clear values and an open culture.  They described the home as ‘very well run’ and a place where the views of residents and their families were highly valued and acted upon.

Inglewood is registered to provide accommodation for up to 40 people and cares for older adults, some of whom may be living with dementia.

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