[T]he GP Survey shows 90% of people in Morecambe Bay have a “good” experience of their GP practice which is above the national average.
When asked how helpful patients found the receptionists at their surgery, 93% described them as helpful; which is amongst the highest performing is the highest result reached nationally within this survey.
Dr Geoff Jolliffe, Barrow GP and Clinical Chair for Morecambe Bay CCG (MBCCG), said: “We are delighted with these results and we know it is only possible to achieve this type of response because of the hard work of all the hundreds of staff who work in the very busy General Practices throughout Morecambe Bay.
“It is also great to see that over 80% of our patients feel supported to manage their long-term health conditions.”
The survey, which is run independently by Ipsos Mori, was completed by over 4000 local residents and measures patients’ experiences across a range of topics, including how they were cared for during their appointments; how supported they felt when managing long term conditions including mental health issues; along with practice opening hours and accessing out of hours services.
The questionnaire was updated this year to reflect the significant changes to primary care services in order to provide a better understanding of how local care services are supporting their patients to live well, particularly those with long-term care needs.
Dr Andy Maddox, local GP and GP executive lead for Quality at Morecambe Bay CCG said: “These results are excellent and show all the hard work taking place in General Practice to make sure every patient gets the best quality care possible. At the same time, there are important challenges facing practices including recruiting and retaining health professionals and supporting individual patients who may have complex needs. The CCG is committed to working closely with general practices on these issues.”