Local Care Company Gaudium Ltd. have recently had their CQC inspection and have once again gained the overall rating of Good.
The positive inspection found that “There were sufficient numbers of skilled and trained staff working at the service. People were supported to have maximum choice and control of their lives.” And that “a quality assurance system (was) in use (and) regular audits took place, to help make sure people were safe and protected from the risks of harm or abuse. Medicines were managed in a safe way.”
The excellent report also highlighted other areas of the company, stating; “The people we spoke with were very satisfied with the care and support they received. The staff we spoke with knew the people they supported very well. They spoke about them with great respect and were mindful of the importance of maintaining people’s privacy, dignity and independence. We found that people were encouraged to comment about their satisfaction with the service. People were able to raise issues with the service, however, none of the people we spoke with had ever had to complain about the service.”
It also included many complimentary comments from clients, their family members and staff; “One person said, “We don’t have many different staff coming in. It’s much better, we get continuous care from staff that know us well.”
Another person said: “We are absolutely satisfied with this service. They (the staff) are brilliant. They are all very kind and respectful and do everything we expect them to do.” Another person told us, “When the care staff arrive I know I can walk away and take a break. I know my relative will be well cared for. They (staff) know what to do, they are kind and respectful, taking great care to maintain my relative’s dignity.” One person told us, “I was asked what I wanted. If I need anything extra someone from the agency will come out and see us.”
One member of staff told us: “The registered manager is very good. They go out and meet all the clients and sometimes carry out the care support themselves.” Staff had received training to help the support people who were coming to the end of their life.
One of the health care professionals told us: “The service is providing end of life care to one of our patients. There have been no problems with this care package.”
The report concluded that: “Everyone we spoke with were confident that the management team listened and took appropriate actions when needed.”
The inspection also included that: “At this inspection, we found the service continued to be well-led. Staff also received regular supervision and support from their line managers, including face to face meetings and observations of their practices. There were areas that required some minor improvements and we have made some recommendations about the Accessible Information Standard, complaints, policies and procedures. We spoke to the registered manager about this. The service was open to feedback and immediate action was taken where aspects of the service required improving. They addressed this matter straight away.”
Reacting to the report, registered Manager and Director Mariusz Waluk said: “I am extremely happy about the report and feel exceptionally proud to manage a service which has once again shown itself to provide an excellent service in the local community.”
He went on to add: “Of course I couldn’t do this myself and I have to thank all my management team, admin and care staff as this report is really a reflection of their hard work and dedication. I have two companies but it is the staff at Gaudium I am most proud of.”
Gaudium Ltd provides Domiciliary Care and Day Centre services to older adults in the community in Penrith and the surrounding area.