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WhatsAppin’ at TransPennine Express

TransPennine Express (TPE) is the first UK train company to introduce WhatsApp for its customers.

The new customer service channel, which launches today (4 February 2019) will give customers another way to get in touch whether it’s checking which type of ticket to buy or when the next train to their destination is.

TPE is committed to finding new ways to communicate with its customers and the new channel will make it even easier and more convenient for people to seek support.

WhatsApp has around 1.5billion monthly users, making it one of the most prominent social media platforms in the world.  More than 55 billion messages are sent every day.

Customer Experience Director for TransPennine Express, Kathryn O’Brien said: “We are thrilled that our customers are now able to contact us directly through WhatsApp making us the first train company in the UK to offer this.

“Many will already be familiar with this popular channel and this will allow us to connect with our customers whenever they need their questions answering.

“We are committed to providing the best possible experience and service for our customers and communities and are constantly looking at news ways of doing this.”

To contact TPE, customers simply need to open WhatsApp and type in the following contact number: 07812 223336.

The service will be monitored between 08:00 to 21:00 every day (except Christmas and Boxing Day).

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