Cumbria Crack

Cumbrian agencies provide update on water supply issue

Water quality at Shap back to normal but water interruptions set to hit wider Eden Valley area

Water quality in the Shap area has now returned to normal and the advice not to use tap water for drinking, washing or cooking has now been lifted.  All customers can continue to use their tap water again as normal.

There is a separate issue affecting parts of the wider Eden Valley.  Around 5,000 properties are expected to have poor water pressure or no water this afternoon and into this evening.

United Utilities has sent an email, text or voice message to every customer who is within the area expected to be affected.

The map shows the areas of Eden Valley that are now seeing an impact as a result of a burst pipe that was severely damaged in Storm Ciara. We have worked hard throughout the night continuing with the repair although the horrendous weather is making an already complex repair even more challenging. We will continue to provide updates throughout the morning.

All those customers who are in the red zone on the map are likely to continue to experience poor pressure or no supply whilst the repair is ongoing. If you are in the amber zone you may experience some disruption and as a result we would also encourage you to take the necessary precautions.

We’ve got various free bottled water stations in the area with staff on hand to help, which will be open from 8am to 10pm today and tomorrow.

We’d ask for your support in sharing this information and supporting those who may not be able to get to the collection points themselves.

These bottled water stations are at:

  • Glenridding Village Hall, Penrith, CA11 OQA
  • The Crown Inn, Ivegill, CA4 0PT
  • Shap Memorial Hall, Shap, Penrith CA10 3NL
  • Market Square, Kirkby Stephen, CA17 4QN
  • Moot Hall, Boroughgate, Appleby-in-Westmorland, CA16 6XE
  • Pooley Bridge Village Hall, Pooley Bridge, Penrith, CA10 2NL
  • Greystoke Village Greystoke, Penrith, CA11 0TP
  • Tebay Services (Northbound), Westmorland Place, Orton, CA10 3SB

The water supplies problems are due to the ongoing difficulties repairing a water pipe that was severely damaged by Storm Ciara on Sunday.  Since then United Utilities has been using its fleet of mobile water tankers to pump supplies into the local water network.

Due to the length of time since the pipe was swept away, water pressure across the area normally fed by the pipe is now dropping.  United Utilities repair teams have been battling the weather conditions around the clock since then.  These repairs are likely to take at least another two days.

Dr Martin Padley, United Utilities Water Services Director said: “We’re doing everything we can to fix this pipe as quickly as possible, but the conditions our teams are working in are horrendous. The cold weather is hampering activities, particularly welding the pipework.

“We are working closely with the local authorities to make sure there is plenty of bottled water in the community for people to collect.”

Further updates and information can be found at

For those who need any help, United Utilities are available on 0345 672 3723. It will be sending proactive messages via emails, texts and voice blasts to keep you updated on progress.

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