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Lloyd Carlisle wins BMW Customer Retailer of the Year 2019

Lloyd Carlisle BMW centre located on Kingstown Industrial Estate, Carlisle

Lloyd BMW in Carlisle have announced that they have won the ‘BMW Customer Service Retailer of the Year’ award at the prestigious BMW annual conference which was attended by 140 approved BMW retailers from across the UK.

The annual awards officially recognise excellence in the BMW UK network and go to those who perform exceptionally across a number of customer service and business measures.

The ‘Customer Retailer of the Year’ award recognises outstanding customer service standards consistently maintained by Lloyd Carlisle BMW throughout 2019 based on customer feedback and a five-star rating system.

Craig, Bowers, Lloyd Carlisle BMW Head of Business pictured here with presenter Claudia Winkleman and Michelle Roberts, BMW UK Marketing Director.

Craig Bowers Head of Business at Lloyd Carlisle BMW was delighted to comment: “We are overjoyed to have been named ‘BMW Customer Service Retailer of the Year’ by BMW UK.

A customer-orientated culture is at the heart of everything we do and winning this prestigious award reflects that. I am very proud of the team and their continual efforts which have resulted in the delivery of award-winning customer service.

We would like to thank our customers for consistently rating us highly and for their continued loyalty and support.”

This accolade was just one of many that Lloyd BMW proudly picked up at this year’s awards ceremony. Further recognition was achieved by Lloyd Newcastle winning ‘BMW Regional Group Retailer of the Year’ and ‘BMW Financial Services Retailer of the Year’.

Lloyd Motor Group was founded in 1976 and today represents some of the world’s leading prestige manufacturers. The group is recognised as one of the leading BMW operators in the UK and has six BMW retail centres located in Carlisle, Blackpool, Cockermouth, Colne, Newcastle and the South Lakes.

The company continues to be owned and managed by the Lloyd family and now employs over 1,000 people, all dedicated to providing the unique standards of service and attention-to-detail on which it has built its reputation.

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