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Send a message to a loved one in hospital

Cumberland Infirmary

A new service has been launched offering people the chance to send a message to loved ones so they can stay connected during the Coronavirus pandemic.

The messages can be sent to patients on the trust’s inpatient wards.

Visiting is currently suspended on inpatient wards across North Cumbria Integrated Care NHS Foundation Trust sites – apart from a few exceptions – because of Coronavirus.

Elaine Crooks, Patient Experience & Involvement Lead for NCIC, said: “We understand how difficult it must be to have a loved one or friend in hospital and not be able to visit them because of Coronavirus.”

“Although many of our patients are able to keep connected via smart phones this is not always possible this is another way that people can reach out to their relatives and can be a source of comfort when they are unwell.”

The Patient Experience and Involvement Team and PALS can support relatives to send a message, they will be printed and laminated and then sent to the relevant ward.

Relatives need to email or phone their message in and include:

  • Your loved ones name and date of birth
  • Your message with a photograph included as an email attachment if you wish.

Anyone wanting to send a message to a relative in hospital should contact:

Freephone: 0800 633 5547 or 01228 814008 or email [email protected]

The service is available Monday to Friday 8am to 8pm.

More information about visiting restrictions can be found here.

A form, which can be emailed to the address above, can be found at V1 template to share a message with a loved one 01-04-2020.docx

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