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The Cumberland receives national recognition for COVID-19 support

Debbie Shearer, head of first line risk, handing over one of The Cumberland’s ‘100 Thank Yous’ community awards to Brampton’s Jon Stynes earlier this year.

The Cumberland has won national praise for the way it supported Cumbrian communities during the pandemic.

It was one of just three banks and building society picked out by judges at the prestigious Mortgage Finance Gazette awards which were held virtually this week.

The Cumberland missed out on the top prize but was highly commended for its customer service and its community involvement.

The building society was recognised for actions it has taken to support its customers during the pandemic this year, and for its commitment to making a positive difference in communities around the region.

These awards follow the news earlier this month that its customer experience has been rated the ‘best in the UK’ by Fairer Finance, and continues its national award successes, having been named Regional Lending Provider of the Year by Moneyfacts in June.

Phillip Ward, brand manager at The Cumberland, said: “Receiving these awards is recognition of the way all our staff rallied round to help people during the pandemic, keeping our branch network going right through the crises and helping hundreds of people with their mortgage holidays.

“Our aim is to brighten people’s lives by helping them anyone way we can and providing great customer service has always been of paramount importance to us, particularly in the current situation.

“The pandemic has made things tough for a lot of people this year, but we’re humbled that we’ve been recognised nationally for what we’ve been doing to help and support our customers and communities.”

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